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Scootcabs.ca Legal Portal

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Legal

Last Updated: January 12, 2024

INTRODUCTION

This Privacy Policy document (“Privacy Policy”) applies to both Drivers and Riders (collectively, “users,” “you,” or “your”) using the Scoot ridesharing mobile application and associated website (the “Scoot App”) and ridesharing services (“Scoot Services”). This Privacy Policy describes the information Scoot collects about you and other practices regarding our privacy when you use the Scoot Services.

You are required to review this Privacy Policy and consent to it before using the Scoot App. By using the Scoot App, you confirm that you agree with this Privacy Policy. Otherwise, you should not use the Scoot Services.

You should also review other applicable agreements and policies that apply to your use of the Scoot Services. Some of these agreements and policies are referenced under this Privacy Policy.

ABOUT US AND CONTACT INFORMATION

All references to "Scoot," "we," "us," or "our" under this Privacy Policy refer to Scoot TNC Inc. We are responsible for the Scoot App, Scoot Services, and the handling of your information. If you have any questions, inquiries, complaints, or concerns about our practices, please use the company information below:

Scoot TNC Inc.

3 A Ferndale Avenue

St. Catharines, ON L2P 1V2

Canada

support@scoottnc.com | +12262272668

THE INFORMATION WE COLLECT

We may collect the below categories of information directly from your inputs or automatically via cookies and other tracking technologies. Likewise, we may obtain some information about you from third-party integrations.

Registration and Profile Information

We will collect the information you input when you create an account as a Driver or Rider. This may include your name, email address, phone number, and payout method information. Additionally, we ask Drivers to submit other information to verify if they qualify to provide ridesharing services on the Scoot App. This may include home address, insurance or security numbers, driver’s license, vehicle make and model, and similar information.

Additional information may be provided on your profile, including your photo. Drivers are mandated to submit their photos when they register. This will be optional for Riders.

Location Information

To connect a Rider with a nearby Driver, we may require users to provide access to their device’s precise location using longitude and latitude. The access is strictly based on user consent, and it can be revoked at any time via the device location settings.

We may also store historical location information to improve the accuracy of location-based services, such as estimated arrival times and route optimization.

Device and Usage Information

We may collect information about the device you use in accessing the Scoot App. This may include the device type, operating system, and unique device identifiers. This information helps us to optimize the app for various devices.

Also, our servers automatically record information when you use the Scoot App, including your interactions with different features on the Scoot App, IP address, browser type, and referral URLs. This information is used for analysis, troubleshooting, and to improve the Scoot Services.

Content information

We may collect the information you attach to any user-generated content you share with us, including your reviews, ratings, and feedback when you use the Scoot Services. Reviews are posted publicly for all users. So please be cautious of sharing sensitive information concerning your content.

Financial Information

We may collect information related to your payment methods, such as credit/debit cards and billing address in order to process Rider payments or Driver payouts. This information is securely transmitted and stored in compliance with industry standards. Your payment method information is directly collected and handled by our third-party payment processor, Stripe. You can learn more about their practices regarding your card information here.

We may also collect financial information for record purposes when you complete a ride. This may include the transaction details, service purchased, amount paid, and payment method used.

Communication Information

To create a two-way communication between you and us, we may collect your phone number and email address, including for support services, updates about your rides, offers, promotions, your inquiries, and so on.

Third-Party Integrations

Where applicable, we may provide you with options to register or log in to your social media account like Google and Facebook. Where we provide that option and you authenticate your third-party account, the applicable third party will provide us with the information you have on the third-party account. This is subject to the information you allow on the social account. However, this may include your name, photo, and email address. You can always revoke this option at any time through the settings area on the applicable social media account.

Also, other third parties may provide us with information about you (for example, we may conduct checks on Drivers using third parties. The third parties may provide us with additional information about Drivers).

Where you provide us with information willingly, it is voluntary as you are not mandated to do so. However, if you decide not to provide us with the required information, we may be unable to provide the applicable Scoot Services required.

WHY WE COLLECT YOUR INFORMATION

We collect the information described above for the following reasons (depending on your account type):

  • To provide the Scoot Services, including matching Drivers and Riders near each other and facilitating the booking and completion of rides.
  • To verify users, including to prevent fake profiles, keep the Scoot Services secure, and protect users.
  • To facilitate communication between users and us, as well as between Drivers and Riders.
  • To manage user accounts, including for authentication and profile customization purposes.
  • To understand how users use the Scoot App and provide improvements where necessary.
  • To keep records, including in compliance with applicable laws and for use in potential disputes or claims.
  • To enforce our Terms and Conditions and applicable laws.
  • To process Rider payments and Driver payouts.
  • To fulfill any other purposes described at the time of collection.

THE DISCLOSURE OF YOUR INFORMATION

We care about your privacy. We do not disclose your information unless as described below:

Disclosure to third-party service providers

We may disclose certain user information to trusted third-party service providers and business partners who assist us in delivering and improving the Scoot Services. These entities are contractually obligated to handle your information securely and in accordance with applicable privacy laws. This may include, without limitation, payment processing partner, information security partner, cloud service provider, data storage provider, customer support platform, and analytics service provider.

Disclosure to other users

If you match with a Rider or Driver, they will be able to see certain information about you, as well as any information shared in your conversation. Also, other users who match with the Driver or Rider may see your name if you leave a review on the Driver or Rider’s profile after a ride.

Disclosure in connection with legal compliance and rights protection

We may disclose user information in response to valid legal requests, subpoenas, court orders, or other legal processes. We will only disclose information to the extent required by law. Also, information may be disclosed to protect our rights, safety, and security, as well as other users or third parties. This includes enforcing our Terms and Conditions and addressing potential fraud, security, or technical issues.

Disclosure to entities under a business transaction

In the event of a merger, acquisition, sale of assets, or other corporate transaction involving us, our user information may be disclosed and transferred as part of the transaction. We will notify you prior to such changes.

Also, we may disclose information to potential buyers or investors as part of due diligence processes, ensuring transparency in business transactions.

Disclosure to other entities in connection with a survey or promotion

You may have the option to participate in surveys, promotional programs, partnerships, or other features that involve the sharing of information. Participation in such features is voluntary, and user consent is sought.

Disclosure based on your consent

We may also disclose your information in ways not described here by obtaining explicit consent from you to do so. Consent may be obtained through opt-in mechanisms within the Scoot App.

COOKIES AND SIMILAR TRACKING TECHNOLOGIES

Cookies and their uses

We may deploy cookies on the Scoot App to enhance its functionality. Cookies are small text files stored on your device to perform certain tasks, including gathering information, securing the Scoot App, understanding your use and personalizing it, enhancing the Scoot App, remembering your browser, and improving your user experience.

In addition, we may use other tracking technologies, including beacons, pixels, and tags to collect information about how you interact with the Scoot App.

Types of cookies used

We use cookies to perform different tasks. The types may include:

  • Essential cookies: These cookies are necessary for the basic functionality of the Scoot App, such as enabling user authentication and ensuring the security of transactions.
  • Performance cookies: Performance cookies help us analyze how users interact with the Scoot App. This information is used to improve the performance and user experience of the Scoot App.
  • Functionality Cookies: Functionality cookies allow us to remember user preferences, such as language settings, to provide a more personalized experience.
  • Analytics cookies: We may use analytical cookies, which help us to gather information about your device and how you use the Scoot App.

  • Third-party cookies

    Some of the cookies used on the Scoot App – such as the analytics cookies – may be set by our third-party service providers to perform their services on our behalf. Their use of cookies is governed by their respective privacy policies. You can opt out of these cookies by using the privacy settings of your browser or by visiting the third party’s platform.

  • How long cookies stay on your browser

    Cookies may be of two types in connection with how long they exist on your browser. The session cookies typically exist for a single browsing session. They are automatically deleted when you close the Scoot App. Persistent cookies, on the other hand, have their fixed durations regardless of browsing sessions. They can stay on your browser for minutes, months, or years.

  • How to manage cookies

    Your browser has a privacy setting for cookies. You can use it to manage cookies, including rejecting, blocking, and allowing them. You can also use the cookie banner on the Scoot App (where applicable). Please note that disabling cookies may affect the functionality of certain features on the Scoot App.

THE SECURITY OF YOUR INFORMATION

Your privacy is of the utmost importance to us. We employ industry-standard security measures with respect to securing your information.

We employ industry-standard encryption protocols to secure the transmission of data between your device and our servers. This includes the use of Transport Layer Security (TLS) and Secure Socket Layer (SSL) encryption to protect sensitive information during transit.

We employ robust user authentication mechanisms to ensure that only authorized individuals have access to their accounts. This includes the use of secure login credentials and multi-factor authentication options. Also, access to user information is monitored and restricted based on job responsibilities. Only authorized personnel with a legitimate need are granted access to user information.

We store your information in AWS data centers in Canada – allowing your information to be stored according to applicable privacy laws. And we conduct regular internal audits to assess the effectiveness of our security measures and identify potential vulnerabilities.

Nevertheless, you understand that no security measures are enough to handle all threats. While we strive to keep your information safe, bear in mind that we offer no guarantees.

For more about our security practices, please review our Security Policy .

THE RETENTION OF YOUR INFORMATION

We do not retain your information on our database for more than necessary. Once the purposes for which we collected it are achieved, we take steps to delete it. Unless you request that we delete your information, your account information will remain with us for as long as you operate an active account. If you request deletion, we may retain certain information, including details of transactions, reviews, details of rides, etc. for a period necessary to comply with legal obligations, resolve disputes, ensure business continuity, and keep records. Analytical and usage information may be retained for longer periods for statistical and analytical purposes.

CROSS-BORDER TRANSFER OF INFORMATION

We operate in Canada, and as such, your information is collected and stored in data centers within Canada. However, we may use third parties outside of Canada and may transfer information to their locations with privacy laws that may differ from the one in Canada. Nevertheless, we ensure third parties use your information in accordance with privacy practices like us. Where relevant, we enter a data transfer agreement with them or apply any other measures required by law.

YOUR PRIVACY RIGHTS

In addition to the other rights discussed under this Privacy Policy, you have the following rights and choices:

Access and Correction: You have the right to request access to and correct the personal information we hold about you. You can do this by using the editing function in your profile area.

Deletion of Information: You have the right to request that we delete the information we hold about you. You can do this by using the account deletion function in your profile area. Once requested, we will delete your information within 30 days. However, please note that we may retain certain information about you for internal purposes, including tax and accounting. We may retain information for business continuity and legal purposes. Nonetheless, the information will no longer be actively used on the Scoot App.

Data Mobility: You have the right to request that we provide you you’re your information in an easily accessible format to move it to another service provider without it affecting the usability of that information. You can make a request by using the “contact us” section of the Scoot App.

Newsletter Opt-out: We may offer marketing emails and provide you with an option to opt in with your email address. If you no longer wish to receive marketing emails (newsletters), you will have the option to opt out at any time by using the unsubscribe instructions at the bottom of any email we send to you.

Withdrawal of Consent: If you have provided us with information based on consent (for example, where you allow us access to your gallery or contact book), you have the right to withdraw your consent at any time. Your mobile device provides you with the features to revoke access.

Blocking Push Notifications: Push notifications allow you to receive notices and messages about your rides and other important aspects of the Scoot Services. Our ability to send you push notifications is because you have granted us access. You can revoke the access at any time via your device settings. However, be aware that you may miss certain information if you do so.

Making a Complaint: If you believe we are not using your information in accordance with applicable laws, you can reach out to us using the “contact us” section. If you are not satisfied, you can make a complaint with the Office of the Privacy Commissioner of Canada (OPC) here.

CHILDREN POLICY

The Scoot App is not targeted at individuals under 18 years of age. We do not knowingly allow people under 18 years of age to submit personal information to us. By using the Scoot App, you warrant that you are at least 18 years of age. If you are below 18 years of age, you may only use the Scoot App under the direct supervision of at least a parent or guardian.

If you are a parent or guardian who believes that their child has submitted personal information to us, you may reach out to us at support@scoottnc.com to have it deleted.

THIRD-PARTY SERVICES

Certain parts of the Scoot App may host links and content that take you to third-party services and their platforms. We are not responsible for the privacy practices of those third parties and this Privacy Policy does not govern their privacy practices. Please endeavor to review their privacy policies before using their services.

CHANGES TO PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our information practices or for other operational, legal, or regulatory reasons. You may be notified of changes to this Privacy Policy via the Scoot App, email address, or through other communication channels. Nevertheless, you should frequently review this page regardless of any notification. Your continued use of the Scoot Services after changes to this Privacy Policy shall signify your agreement with the changes made.