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Last Updated: July 10, 2023
At Scoot Cab, we provide ride-sharing & car-pooling experiences to users. This privacy policy defines in brief the information we get from Scoot Cab’s riders and drivers, and the ways it can be used to improve the service. By using Scoot Cab service, you explicitly consent to the content of the privacy policy, which may change from time to time as per Scoot Cab’s Management discretion.
The Scope
Scoot Cab (“Scoot Cab “we,” “our,” and/or “us”) values our users’ privacy who use our website, app, and related services. This Privacy Policy explains how Scoot Cab collects, uses, and shares the information of the users.
Information Collection
Upon signing up for the Scoot Cab app, you are asked to provide your name, email address, and phone number. If signing up with Facebook, access to basic details about your Facebook profile including your name, profile photo, gender, and Facebook friends can be asked.
Once you create your Scoot Cab profile, you can share further info to find mutual friends and interests. If you are a business account, you need to provide your business name, logo, and official address for your Scoot Cab business account profile.
The details about your payment mode are also required; however, a third party managing the payments for Scoot Cab, gets your card information only. To maintain your financial data security, Scoot Cab does not save full payment mode information on our web servers.
Since Scoot Cab is a ride-sharing and car-pooling app, we need to know where you are. When you open Scoot Cab on your mobile device, we get your location. We can also collect the exact location of your mobile device when you are using the app foreground or background. We may also collect information about the user’s device, IP address, mobile operating system version, etc.
To know how to use the Scoot Cab app and to improve it further, we can access info about your interactions with the Scoot Cab website or app, like the pages you view, your actions within the Scoot Cab app, the dates and times of your visit, how long you are on a particular page, etc.
We collect information via “cookies”, tracking pixels, and similar technologies to learn about our users’ patterns, including what content they access more, and to save their preferences. If you don’t accept cookies from us, certain features of the Scoot Cab platform may not be accessible.
Scoot Cab works with third-party partners to perform driving records and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
Information Usage
We may use the user’s information for the following purposes:
- Connect drivers with customers
- Improve and promote the Scoot Cab app
- Analyze users’ interactions with the Scoot Cab app
- Communicate with users
- Personalize the Scoot Cab experience for users and their friends and contacts
- Send users text messages and push notifications
- Facilitate the transactions and payments
- Provide users the customer support
- Identify and stop fraudulent activities
- Respond to safety and trust issues, inducing vehicle incidents, disputes between Riders and Drivers, and instructions from the government authorities
- Find the Driver’s eligibility for Scoot Cab
- Notify Drivers about ride pricing, orders, and service updates
A maximum of seven (7) people may be safely accommodated in a vehicle that has been registered to and authorized. You will not carry any more passengers than this maximum number of people on any one trip.
Information Sharing
- Sharing between Riders and Drivers. These have been matched for a ride and can see basic info about each other, like names, photos, ratings, and any other information added to their Profiles. We do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your permission.
- Sharing between Scoot Cab & Third Parties. We may share user’s information with API & Integration partners, third-party services, corporate partners, government authorities, law enforcement agencies, and insurance partners.
Options
- Users can opt for the following and unsubscribe anytime they want.
- Email Subscriptions. Commercial or promotional emails, transactional and relational emails about your Scoot Cab account.
- Push Notifications. You can stop receiving push notifications; however, this may affect your use of the Scoot Cab Platform (like being notified about a rider’s arrival).
- Profile Information. You can edit or delete any additional information added to your profile at any time if you do not want Drivers to see it. However, you can still see Drivers’ names, ratings, profile photos, and vehicle information.
- Location Information. Rider and Driver location is important for Scoot Cab as we can’t provide our services to you without it.
Data Security
We ensure to maintain the integrity of Scoot Cab users’ data through all possible precautions and encryptions; however, 100% of data security cannot be guaranteed.
Age Limit
Scoot Cab’s services are intended for users above 13 years of age.
Changes in Privacy Policy
By using Scoot Cab service, you explicitly consent to the content of the privacy policy, which may change from time to time as per Scoot Cab’s Management discretion. The last update is always mentioned at the top of this page. Users are advised to go through it once any time they visit the website or from time to time.
For more information, please Contact Us.